*Terms & Conditions
Another You Life Coaching
TERMS & CONDITIONS
Like all online purchases, you will pay for your coaching when you checkout with your Shopping Cart, and then your goods will be delivered.
You can pay by credit card or through your PayPal account - you can safely pay with your credit card via PayPal even if you don't have a PayPal account.
To make it easy on your budget, you can pay for your coaching in whatever instalments you like, as long as the full amount is paid before the workshop or coaching starts.
All of your private information is stored on your secure and confidential Private Client Website (PCW), accessed via your own unique username and password. ONLY you and I have access to it: no one else can ever see your PCW.
Similarly, any notes taken during coaching sessions or workshops will also remain strictly confidential, and your contact and other personal details will never be passed on to anyone. I will not disclose any communication, whether verbal or in writing, to any other party without your consent.
This is in compliance with both the 1998 Data Protection Act and the new GDPR (General Data Protection Regulation 2018).
In addition, as a member of the National Council of Psychotherapists, I adhere to their Code of Conduct. This ethical framework can be viewed by clicking on the NCP logo on my homepage.
What I Will Expect from You
I will expect you to
- be honest with yourself and with me
- keep me informed as to what is and is not working for you
- take ownership of your progress and accomplishments
- be punctual for your sessions or workshops
- bring your completed homework tasks to the following session.
All of the content (such as documents, tools, info sheets, forms, worksheets, exercises, and images) on both my website (Another You Life Coaching) and on your PCW is for your personal use only. You must not sell, give away, or disseminate any of this content by any means.
You are responsible for creating your own choices, decisions, and results. You agree not to hold me, or any company I am affiliated with, liable for any perceived negative outcome resulting directly or indirectly from the coaching process.
Participants book and attend all coaching sessions and workshops entirely at their own risk. Susan Leslie and Another You Life Coaching accept no liability for any loss, damage, personal accident, or injury arising from booking or attending a coaching session or workshop.
Life coaching services are not intended to be, and should not be construed as, a substitute for medical, legal, financial, psychiatric, or any other type of professional advice. If you feel that you need something in addition to life coaching, or if you are unsure about what is best for you in your current circumstances, please seek appropriate other professional advice and care. It’s always a good idea to let your GP know when you are doing some life coaching, particularly if you are on any medication.
If You Change Your Mind
If, having booked and/or attended one or more sessions, you change your mind and decide that coaching is not for you, you will receive a full refund for any remaining sessions that you have paid for. Please let me know at least 24 hours before what would have been our next session.
Booking & Refunds
Hourly Coaching Sessions:
If you subsequently find that you are unable to attend your coaching session, you can reschedule up to 24 hours beforehand using my Calendar. It is not possible to reschedule less than 24 hours before your booked session using my Calendar. However, in a real emergency, please contact me by email and we will work something out.
When you purchase a block of three sessions, they all must be used within three months of the purchase date. After that time they are not refundable.
When you purchase a block of six sessions, they all must be used within six months of the purchase date including the bonus one. After that time they are not refundable.
If you have booked a place on a workshop and are no longer able to attend, please advise me ASAP and we will work together to arrange a refund. However, £20 or 10% of the cost of the workshop (whichever is greater) will be charged for cancelling. If you cancel less than two days before the start date of the workshop, you will not be eligible for any refund.
If you have to miss a day after attending one or more days of a multi-day workshop, you will be offered a place on the missed day when that workshop is next offered (space permitting) to make up the time, or if that is not possible, you will be offered a 60-minute personal tutorial and catch-up about the missed day. Missed days cannot be transferred forward to different workshops.
In the unlikely event that I ever have to cancel a workshop, I will inform you as soon as possible and I will refund 100% of your payment with no further liability. If hourly sessions are affected, they will be rescheduled at your convenience.